Employment Source is looking for an IT TECHNICAL SUPPORT TECHNICIAN to work (Full Time) BOZEMAN or in HELENA, MT.
JOB RESPONSIBILITIES / REQUIREMENTS:
- Maintain, analyze, troubleshoot, and repair computer systems, hardware, and computer peripherals
- Upgrade or replace hardware and software systems
- Report daily/hourly activities in ConnectWise
- Provide any on-site or remote tasks as needed
- Efficiently Handle IT ticket escalations
- Maintain and update client documentation, inbound, and outbound calls
- Support and maintain user account information including rights, security and systems groups
- Communicate effectively and daily if needed with customers, IT support technicians and Technical Manager, and other team members
- Effectively use verbal, oral, and written skills to communicate with customers and team.
- Customer service with clients is of upmost importance.
- Follow safety rules and protocols and good engineering practices
- Assist in other special projects and assigned duties as needed
Qualifications:
- Minimum Associate Degree or Professional Technical Training
- 2-5 Years of experience of IT technical support
- A+, Network +, MCSA preferred
- 2+ years’ experience in remote and on-site troubleshooting and repair of computer, server and network equipment and components, and able to demonstrate proficiency
- MUSTS:
- Excellent knowledge of commonly used concepts, procedures, and practices of networks and computer hardware and software
- Excellent knowledge of Microsoft products, Server Operating Systems, Networking, Troubleshooting networks
- Thorough knowledge of upgrading and maintenance of Hardware, Software Systems, Routers, Switches etc.
- Excellent organizational, multitasking, and attention to detail skills on-site or remotely
- Excellent customer service with a proven track record for solving customer problems.
- Be able to lift up to 50libs
BENEFITS:
- Medical, Dental, Vision
- 401(k)
- Life Insurance, Critical Care Insurance, Short-Term and Long-Term Insurance
PAY RATE: 18.00-25.00/hr DOE
SCHEDULE: Full time
HOW TO APPLY:
- EMAIL RESUME to shendrickson@employment-source.biz
- Susan can be contacted at 406-256-3653 ext. 106
